Terms and conditions

These terms and conditions ("Terms") govern the use of the TimeTic service, provided by Monto Bleu BV.

In this document we refer to ourselves as "TimeTic", "we" or "us". We refer to the user as "Customer" or "you".

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1. Definitions

• Account: the company profile through which the Customer uses the Service.
• Administrator: a person appointed by the Customer with administrative rights in the Account.
• Service: the TimeTic platform for time registration, available via app.timetic.app, including the mobile app and web interface.
• Customer: the company with a valid company registration number (CBE) (or foreign equivalent) that registers and uses the Service.
• Partner: a company participating in the partner programme under the conditions set out in Annex A.
• Privacy Policy: the privacy policy available via timetic.app (in every available language version), including the Data Processing Agreement (DPA) in the annex.
• Pricing page: the page showing current prices on timetic.app (in every available language version of the website).
• Employee: a natural person added to the Account by the Customer or an Administrator for the purpose of recording working time.

2. Applicability and acceptance

2.1 These Terms apply to every registration, trial period and paid use of the Service, and to the relationship between TimeTic and the Customer.

2.2 By registering, the Customer confirms that they have read, understood and accepted these Terms and the Privacy Policy.

2.3 The natural person registering on behalf of a company declares that they are authorised to bind that company to these Terms.

2.4 The Service is intended exclusively for B2B use: only companies registered in the Belgian Crossroads Bank for Enterprises or an equivalent foreign company register may become a Customer. Consumer protection under Book VI of the Code of Economic Law does not apply.

2.5 Any purchasing conditions of the Customer are expressly excluded, even if they are not explicitly rejected by TimeTic.

3. Description of the Service

3.1 TimeTic is a SaaS platform for recording employee working time by means of:

• QR code + personal PIN code via the employee's mobile app (with automatic recording of GPS coordinates);
• personal PIN code on a shared device (e.g. tablet) at the workplace;
• email + password via the web interface.

3.2 The Service generates time registration reports which the Customer may view, export and use to comply with their statutory obligations relating to working time registration.

3.3 The technical operation, available features and pricing may evolve in accordance with article 9.

4. Access requirements and account

4.1 Registration: Registering an Account requires a valid company registration number (CBE) (or foreign equivalent), an email address and acceptance of these Terms.

4.2 Employees: Employees are added exclusively by the primary account administrator or by an Administrator appointed by them. Employees cannot register themselves.

4.3 Removal of employees: An Administrator may "remove" an employee from active use. However, the underlying time registrations are retained for the duration of the statutory retention obligation (see article 7.5 and the Privacy Policy).

4.4 Authentication: The Customer and their Administrators and Employees are responsible for keeping their authentication credentials (email, password, PIN code) confidential. Activities carried out using a user's login credentials are deemed to have been carried out by that user.

4.5 One account per company: One Account corresponds to one company (one company registration number (CBE)). It is not permitted to use one Account for multiple companies or to resell it to third parties.

5. Trial period

5.1 TimeTic offers a free 30-day trial period, with no payment obligation and no requirement to provide a payment method in advance.

5.2 During the trial period the Customer has access to the full functionality of the Starter plan, with a limit of 3 employees.

5.3 One-time entitlement: The trial period may be used once per company only. Detection is based on the company registration number (CBE) (or foreign equivalent). Re-creating an Account after deletion, or using a different email address, does not entitle the Customer to a new trial period.

5.4 End of the trial period: After 30 days the Service is automatically suspended. Employees can no longer clock in until the Customer activates a paid subscription. There is no automatic conversion to a paid subscription.

5.5 The Customer may upgrade to a paid subscription at any time during the trial period; the trial period then ends immediately.

6. Pricing and payment

6.1 Rates: Current prices are shown on the Pricing page. Unless stated otherwise, all prices are in euros and exclusive of VAT.

6.2 Billing frequency and model: The Customer may choose between:

a) a monthly subscription with automatic renewal (recurring payment);
b) an annual subscription with automatic renewal (recurring payment);
c) a one-time annual payment without automatic renewal. Upon expiry the Customer must manually initiate the renewal in order to continue using the Service.

Custom pricing plans may be agreed via support@timetic.app.

6.3 Payment method: Payments are processed by Stripe Payments Europe Ltd.:

• For models a and b (recurring), the Customer authorises TimeTic to automatically collect the amount due at each renewal via Stripe on the specified payment method, until the Customer cancels in accordance with article 7.
• For model c (one-time annual payment), only a single charge is made for one year of Service. Upon expiry, nothing is collected automatically and the Service ceases unless the Customer makes a new payment manually in good time.

6.4 Failed payment for recurring subscriptions: If a recurring payment (models a and b) fails, Stripe runs its standard "smart retry" cycle of approximately 14 days. If the payment has still not been made thereafter:
- the Service is suspended (employees can no longer clock in),
- the Account is closed after further inactivity in accordance with article 7.6.

For model c there is no retry cycle: upon expiry of the paid period the Service is simply suspended and, if the Customer does not manually renew within a reasonable period, closed in accordance with article 7.6.

6.5 No debt collection, no outstanding debt: TimeTic does not pursue debt collection proceedings. In the event of non-payment the Service is suspended as described in article 6.4. The Customer owes no outstanding amounts for periods during which the Service was not provided.

6.6 Price changes: TimeTic may adjust rates for future billing periods:
- Monthly subscribers: at least 30 days advance notice by email;
- Annual subscribers: at least 60 days before renewal, by email.

The agreed price remains unchanged during a current, already-paid period. Customers who do not wish to accept the new price may cancel before the end of the current period (article 7).

6.7 No pro-rata refunds: Under no circumstances is TimeTic obliged to refund a prepaid subscription in whole or in part. Cancellation, downgrade or voluntary discontinuation during a current period does not entitle the Customer to a refund.

7. Duration, renewal and termination by the Customer

7.1 Duration: A paid subscription commences on the date of the first successful payment and runs for the chosen period (monthly or annual).

7.2 Automatic renewal (recurring subscriptions only): A monthly or annual subscription with automatic renewal (models a and b from article 6.2) is automatically renewed for the same period until cancelled by the Customer or terminated in accordance with these Terms. A one-time annual payment (model c) is never automatically renewed.

7.3 Cancellation by the Customer: The Customer may cancel at any time via the dedicated function in the Account or by emailing support@timetic.app. The cancellation takes effect on the end date of the current, already-paid period.

7.4 No pro-rata: Upon cancellation of a current (annual) subscription, the Service continues until the end of the paid period. There is no pro-rata refund, including in the event of early cancellation.

7.5 Statutory retention obligation for time registrations: The statutory retention obligation of 5 years for time registrations rests with the employer. For as long as the Account is active, TimeTic effectively carries this retention obligation on behalf of the Customer in practice: employee time registrations remain available in the system for the full statutory period, even after an employee is "removed" by an Administrator (see article 4.3).

Upon final termination of the Account (whether by cancellation, deletion by the Customer or closure following non-payment), TimeTic transfers the full retention obligation to the Customer pursuant to the procedure in article 7.6: the Customer receives a final complete set of reports, after which all data is deleted from TimeTic's systems. From that moment, compliance with the statutory 5-year period rests entirely and exclusively with the Customer.

7.6 Termination by the Customer: data export: When the Customer wishes to permanently delete their Account, or when the Account is closed following non-payment:

• TimeTic immediately exports the complete time registration history (up to 5 years) for all employees in PDF format;
• these reports are sent by email to the primary account administrator;
• the Account is then closed and the Customer has no further access to the web interface or mobile app;
• the secure storage of the exported reports for the statutory 5-year period from that point onwards rests entirely with the Customer.

7.7 No reactivation: A permanently closed Account cannot be reactivated. Upon a new registration the company is treated as a new Customer, but without entitlement to a new trial period (article 5.3).

8. Termination by TimeTic

8.1 TimeTic may immediately suspend or terminate the Service in the following circumstances:

a) non-payment in accordance with article 6.4;
b) fraud or a reasonable suspicion of fraud on the part of the Customer (e.g. fictitious employees, manipulation of time registrations with the intention of misleading third parties);
c) breach of these Terms, the Privacy Policy or the Data Processing Agreement;
d) reputational damage to TimeTic, or use of the Service in a manner that publicly discredits TimeTic;
e) use of the Service for illegal purposes;
f) abuse of the trial period or attempts to circumvent its restrictions;
g) insolvency, bankruptcy or judicial reorganisation of the Customer.

8.2 No liability for employee actions: Irregularities caused by the Customer's employees (e.g. use of a VPN to conceal GPS location, sharing of PIN codes, manipulation via personal devices) fall under the Customer's responsibility as employer and do not constitute grounds for termination by TimeTic, unless they form part of systematic, customer-driven fraud.

8.3 Procedure: Except in cases of flagrant abuse or a legal obligation to cease operations immediately, TimeTic will first send a reasonable notice of default by email to the primary account administrator with a period to remedy the situation.

8.4 Consequences: Upon termination by TimeTic on grounds a through g, the procedure of article 7.6 (data export) is followed. Amounts already paid are not refunded.

9. Availability and changes to the Service

9.1 As is: The Service is provided "as is". TimeTic uses its best efforts to prevent downtime, but provides no warranty as to uninterrupted availability, error-free operation or fitness for a particular purpose.

9.2 No compensation for unavailability: In the event of interruption, slowness or unavailability of the Service (planned or unplanned), the Customer is not entitled to any refund, discount or damages.

9.3 Maintenance: Scheduled maintenance windows are announced in advance where possible via an in-app banner or by email.

9.4 Changes to the Service: TimeTic may at any time add, modify or remove features in order to improve, secure or keep the Service in compliance with applicable legislation.

9.5 Material reduction: In the event of a material reduction of a feature for which the Customer has paid, the Customer remains on the same plan under the same conditions until the end of their current billing cycle. Upon renewal the Customer may choose whether or not to continue with the revised offering.

10. Customer obligations

10.1 The Customer undertakes to:

a) provide accurate and up-to-date information at registration and throughout use;
b) use the Service solely for the lawful purpose for which it is designed, time registration of the Customer's own employees;
c) not register fictitious employees or fictitious hours with the intention of misleading social security authorities, tax authorities, the National Employment Office or third parties;
d) inform their employees in advance and transparently about the processing of their data, including GPS location, in accordance with CBA No. 81 and the information obligation under art. 13 GDPR;
e) consult the works council or trade union delegation where required by law;
f) take personal responsibility for complying with its statutory obligations relating to working time registration, social documents and retention obligations;
g) not carry out reverse engineering, scraping or automated access to the Service outside an official API made available by TimeTic;
h) not use the Service for persons under 15 years of age, with the exception of lawfully permitted student workers from the age of 15 via the applicable employer workflow;
i) use one Account exclusively for one company and not grant sublicences or shared access to third parties;
j) comply with all applicable laws and regulations (employment law, tax law, social law, data protection).

10.2 Responsibility for data after export: After export of time registration reports in accordance with article 7.6, the Customer is solely responsible for secure storage, compliance with the statutory 5-year retention period and any further processing of that data.

11. Personal data and privacy

11.1 The processing of personal data under the Service is governed by the Privacy Policy, available via timetic.app (in every available language version).

11.2 With regard to employee data, TimeTic is the data processor and the Customer is the data controller within the meaning of art. 28 GDPR. The conditions of this processing are set out in the Data Processing Agreement (DPA), included as an annex to the Privacy Policy and forming an integral part of these Terms.

11.3 By accepting these Terms, the Customer also expressly confirms the Data Processing Agreement.

12. Intellectual property

12.1 TimeTic IP: All intellectual property rights in the Service, the software, the design, the documentation, the trade names ("TimeTic"), logos and all related elements are owned by Monto Bleu BV or its licensors.

12.2 Licence to use: TimeTic grants the Customer, for the duration of their subscription, a non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.

12.3 Customer data: The Customer retains ownership of their data (employee data, time registrations). TimeTic receives only the licence necessary to deliver the Service and to comply with its legal obligations.

12.4 Anonymised product improvement: TimeTic may use anonymised and aggregated data (from which no natural person or company can be identified) to improve the Service, for statistics and for benchmarking.

12.5 Feedback: Suggestions, ideas or feedback voluntarily shared by the Customer may be freely used by TimeTic without compensation.

13. Liability

13.1 General limitation: To the extent permitted by mandatory law, TimeTic is liable only for direct damage that is the direct result of an attributable failure to comply with these Terms.

13.2 Excluded damage: TimeTic is not liable for:

• indirect damage, consequential damage, loss of profit, missed savings, loss of customers, reputational damage, non-material damage;
• data loss (except for legal obligations under the GDPR and the DPA);
• damage caused by third parties (Employees, Administrators, sub-processors within their own liability);
• damage resulting from the Customer's failure to comply with its own obligations under article 10 or employment law;
• damage due to force majeure (article 15);
• damage due to unavailability or malfunction of the Service (article 9);
• fines or sanctions imposed by public authorities (National Employment Office, tax authorities, DPA, etc.) arising from use by the Customer.

13.3 Cap: TimeTic's total liability for all damage combined is in any event limited to the amount paid by the Customer to TimeTic in the 12 months preceding the harmful event, excluding VAT.

13.4 Non-excludable liability: The limitations in this article do not apply to intentional misconduct, fraud or gross negligence on the part of TimeTic, nor to damage to life or the physical integrity of persons, or in any other case where the law does not permit limitation of liability.

14. Indemnification

14.1 The Customer indemnifies TimeTic against any claim by a third party (employee, trade union, public authority or other) arising from:

• the Customer's failure to comply with its obligations under article 10;
• failure to correctly inform employees or to comply with CBA No. 81 or art. 13 GDPR with regard to employees;
• incorrect, fraudulent or unlawful use of the Service by the Customer or its Administrators;
• failure to comply with the retention obligation after export under article 7.6.

15. Force majeure

15.1 Neither party is liable for failure to fulfil its obligations where this is attributable to force majeure: events beyond its reasonable control, such as war, acts of terrorism, pandemic, natural disasters, fire, flooding, power outages, failures on the part of internet service providers or sub-processors (Supabase, Stripe, Vercel, Cloudflare, Resend), governmental decisions, large-scale cyberattacks and strikes.

15.2 In the event of force majeure lasting more than 30 consecutive days, either party may terminate the agreement without compensation.

16. Amendments to these Terms

16.1 TimeTic may amend these Terms to keep them aligned with developments in the Service, in legislation or in its commercial policy.

16.2 Material amendments will be announced at least 30 days in advance by email to the primary account administrator and/or via an in-app banner.

16.3 Customers who do not wish to accept the amended Terms may cancel before the amendments take effect. Continued use after the effective date constitutes acceptance.

17. Communications and notices

17.1 To TimeTic: all notices are to be sent by email to:
- support@timetic.app for general enquiries, support and cancellations;
- privacy@timetic.app for privacy- and data-breach-related matters;
- partners@timetic.app for the partner programme.

17.2 To the Customer: TimeTic communicates via the email address registered in the Account and/or via in-app notifications. The Customer undertakes to keep this email address up to date.

17.3 A notice sent by email is deemed received on the working day following dispatch.

18. Miscellaneous

18.1 Assignment: TimeTic may assign its rights and obligations under these Terms to an affiliated company or in the context of a business acquisition. The Customer may not assign its rights and obligations without TimeTic's prior written consent.

18.2 Severability: If any provision of these Terms is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that comes as close as possible to the original economic intent.

18.3 No waiver: Failure by TimeTic to exercise or delay in exercising a right shall not be construed as a waiver of that right.

18.4 Entire agreement: These Terms, together with the Privacy Policy (incl. DPA) and any written commercial arrangements, constitute the entire agreement between the parties and supersede all prior arrangements.

18.5 Language versions: In the event of translations of these Terms, the Dutch-language version shall always be binding.

19. Governing law and jurisdiction

19.1 These Terms are governed by Belgian law, to the exclusion of private international law rules that would refer to another legal system, and to the exclusion of the Vienna Convention on Contracts for the International Sale of Goods (CISG).

19.2 Disputes fall within the exclusive jurisdiction of the courts of the district of Leuven.

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Annex A: Partner Programme Terms

This annex applies exclusively to companies that register as a Partner in the TimeTic partner programme. Acceptance takes place explicitly at the time of registration as a Partner. Where this annex deviates from the main terms, these partner provisions take precedence with regard to the partner programme.

A.1 Who may become a Partner?

A.1.1 The partner programme is open exclusively to:

• companies with a valid VAT number, validated via the VIES database (https://ec.europa.eu/taxation_customs/vies/);
• acting in a professional capacity.

A.1.2 Partners with an invalid or suspended VAT number will not be accepted. If a VAT number becomes invalid during the partnership, pending commission payouts are suspended until the number is valid again. If the situation is not resolved within 90 days, the outstanding commission lapses.

A.1.3 TimeTic reserves the right to refuse any partner application without giving reasons.

A.2 How the programme works

A.2.1 The Partner receives a personal referral link. A Customer must register exclusively via that link in order to be attributed to the Partner. Registrations via any other channel (directly via timetic.app, through another partner, via an advertisement) do not count, even if the Partner subsequently claims to have "referred" the Customer.

A.2.2 The Partner undertakes to communicate transparently about the existence of their collaboration with TimeTic where relevant, in compliance with applicable rules on advertising and consumer protection.

A.3 Commission

A.3.1 The Partner receives 20% commission on each successful payment made by a Customer referred by them, calculated on the amount excluding VAT.

A.3.2 The commission runs for a period of 2 years and 30 days from the date of the Customer's registration in TimeTic (including the trial period).

A.3.3 Commission arises only upon a payment actually collected. No commission accrues during the trial period or while an Account is suspended.

A.3.4 In the event of a downgrade by the Customer (e.g. from Pro to Starter), the commission automatically follows the lower subscription amount.

A.3.5 In the event of a refund or chargeback of a payment, the commission due thereon is automatically reclaimed or set off against the next payout.

A.3.6 Customer cancels and returns: If a Customer cancels their subscription and returns within 90 days, they remain attributed to the original Partner (within the 2-year + 30-day window). If they return after that period, they are treated as a new customer without partner attribution.

A.3.7 TimeTic reserves the right to refuse or withdraw commission without giving reasons. Typical reasons (non-exhaustively) include: programme abuse, fraud, self-referral, referral via a channel other than the official referral link, or breach of article A.6.

A.4 Self-billing: express consent

A.4.1 The Partner expressly consents to a self-billing arrangement: TimeTic issues the invoice on behalf of the Partner for the commission due and sends it digitally to the email address provided by the Partner.

A.4.2 The invoices state "Invoice issued by the recipient" in accordance with article 5 of Royal Decree No. 1 on VAT.

A.4.3 The Partner undertakes to:

• provide TimeTic with their correct VAT number and bank details (IBAN);
• notify any change in VAT status or bank details immediately via partners@timetic.app;
• include the self-billing invoices in their accounts as a regular outgoing invoice.

A.4.4 VAT treatment:

• Belgian Partner: VAT is charged in accordance with the applicable rules (in principle 21%, subject to the small business VAT exemption scheme);
• EU Partner outside Belgium: reverse charge (intra-Community service, art. 21 §2 of the Belgian VAT Code), the Partner applies the VAT of their own Member State;
• Non-EU Partner: outside the scope of Belgian VAT.

A.5 Payouts

A.5.1 Frequency: Commissions are paid out monthly, within 30 days after the end of the calendar month in which they were generated.

A.5.2 Minimum threshold: Commissions below the threshold of €50 are not paid out but carried forward to the following month until the threshold is reached.

A.5.3 Payment method: Payouts are made via standard bank transfer to the IBAN provided by the Partner. Bank charges on TimeTic's side are borne by TimeTic; any charges levied by the Partner's bank for receiving the transfer are borne by the Partner.

A.5.4 Currency: All commissions are expressed and paid in euros (EUR).

A.5.5 Incorrect or rejected payments: If a payout cannot be executed due to incorrect, incomplete or blocked bank details provided by the Partner, TimeTic suspends the payout until the Partner provides correct details. TimeTic is not liable for delays resulting from incomplete or incorrect information provided by the Partner.

A.6 Partner obligations and prohibited conduct

A.6.1 Transparency regarding identity: The Partner undertakes, in all promotion, communication and contacts with (prospective) customers, to act clearly and unambiguously as an independent Partner. It is expressly prohibited to:

• impersonate TimeTic or represent oneself as a part, branch or employee of TimeTic;
• send emails, letters or messages in which TimeTic is identified as the sender or in which TimeTic is referred to in the first person ("we at TimeTic", "our platform", etc.) in a manner that suggests the Partner and TimeTic form a single entity;
• conduct any communication that could give a reasonable recipient the impression that they are communicating directly with TimeTic rather than with the Partner.

A.6.2 The Partner may furthermore not:

a) bid on the trade name "TimeTic" or variations thereof in Google Ads, Bing Ads or similar advertising networks, unless prior express written consent has been obtained via partners@timetic.app;
b) engage in misleading advertising or make claims not publicly supported by TimeTic (e.g. "100% legally guaranteed", "official government partner");
c) send spam or promote TimeTic via unsolicited messages in breach of the ePrivacy Directive or the GDPR;
d) offer cashback or incentives whereby the Partner passes part of their commission on to the Customer as a discount;
e) self-refer ("self-referral") by creating their own TimeTic account via their own referral link, or doing so through affiliated companies or nominees;
f) use the TimeTic logo or brand image without written permission, except within the provided media kit and within the conditions stated therein.

A.6.3 Sanctions for breach: In the event of a breach of article A.6.1 or A.6.2, TimeTic may immediately:

• refuse or withdraw outstanding commissions in whole or in part;
• reclaim already-paid amounts in whole or in part where the breach relates to the period in which those commissions were generated or where fraud, abuse or fraudulent attribution of Customers is involved;
• remove the Partner from the programme;
• take legal action where damage has been suffered.

A.6.4 General clawback: Independently of article A.6.3, TimeTic expressly reserves the right to reclaim already-paid commissions where it subsequently becomes apparent that:

• the underlying payment by the Customer was reversed (refund, chargeback or cancelled transaction);
• the Customer was attributed to the Partner in an unlawful manner (e.g. via false referral link attribution, manipulation of cookies or the registration flow);
• other forms of abuse or fraud are established in the context of the partner programme.

Already-paid amounts are reclaimed by set-off against future payouts or, in the absence of sufficient future commissions, via a repayment request with a payment term of 30 days.

A.7 Duration and termination of the Partnership

A.7.1 The Partnership is for an indefinite term.

A.7.2 Either party may terminate the Partnership at any time by email to partners@timetic.app without compensation or notice period.

A.7.3 Upon termination:

• the right to continue using the referral link lapses;
• commissions already attributed but not yet paid out are paid on the next monthly payout date, to the extent that the threshold in article A.5.2 has been reached;
• the right to new commissions lapses, including in respect of already-referred Customers who are still within the 2-year + 30-day window, if the termination is the result of a breach of this annex by the Partner. In other cases, commissions on already-referred Customers continue to run until the end of the original window.

A.8 No exclusivity, no representation

A.8.1 The Partnership creates no employment relationship, no commercial agency, no joint venture and no partnership between TimeTic and the Partner. The Partner is an independent business.

A.8.2 The Partner has no authority to bind TimeTic, to enter into contracts in the name of TimeTic or to give warranties that TimeTic has not itself provided.

A.9 Governing law and jurisdiction

This partner annex is subject to the provisions of article 19 of the main terms: Belgian law and exclusive jurisdiction of the courts of the district of Leuven.

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Version 1.0 – 6 May 2026 – Monto Bleu BV